BOOKING TERMS AND CONDITIONS

Experience Group provides certain hospitality related services specific to the ICC Women's Cricket World Cup scheduled to be held in New Zealand.  

The following terms and conditions (the “Terms and Conditions”) govern all requests and purchases of Hospitality Packages by the Customer from Experience Group. Accordingly, in requesting or purchasing a Hospitality Package, the Customer (including the Agent, to the extent that the Agent makes a Booking on behalf of a Customer) acknowledges that they have read and accepted these Terms and Conditions and agree to be legally bound by them. These Terms and Conditions shall take effect notwithstanding any inconsistency with any other term or condition that relates to any Hospitality Package. Please direct any queries regarding these Terms and Conditions to Experience Group, before any request for a Hospitality Package is made.

For the avoidance of doubt, Experience Group's Website Terms of Use and Privacy Policy (set out below) are incorporated into these Terms and Conditions. 

1.0     DEFINITIONS

1.1    In these Terms and Conditions, the words and expressions set out below shall, unless the context otherwise requires, have the following meanings:

“Agent” means an agent appointed to make a Booking on behalf of a Customer; 

“Booking” means the reservation of a Hospitality Package in accordance with these Terms and Conditions;

“Booking Acknowledgment” means the written confirmation sent by Experience Group to the Customer in accordance with clause 2 of these Terms and Conditions;

“Claim” means all actions, proceedings, suits, claims and demands of any nature whatsoever; 

“Customer” means:

(a)     any person that requests or purchases a Hospitality Package from Experience Group (and to the extent that an Agent makes a Booking on behalf of a Customer, that Agent) on the Website; and

(b)     any end user of Hospitality Package(s), including (without limitation) Guests;


“Experience Group” means Sports Marketing Limited trading as Experience Group; 

“Force Majeure Event” means any event or circumstances beyond the reasonable control of Experience Group, including (without limitation), industrial or civil disputes, war, governmental action, riot, fire, flood, drought or an act of God, terrorism (including the threat of terrorism), epidemics and pandemics (including COVID-19);

“Guests” means any person on whose behalf the Customer (including Agents) purchases Hospitality Package(s);

“GST” means goods and services tax, as that term is defined in the Goods and Services Tax Act 1985 (NZ);

“Hospitality Area” means the areas under which each Hospitality Package is provided, including (without limitation):

(a)      in respect of Hospitality Packages where the hospitality element of the Hospitality Package is located within the Venue, that area containing a defined number of seats; and

(b)     in respect of Hospitality Packages where the hospitality element of the Hospitality Package is located outside of the Venue (e.g. in temporary marquees or structures or existing facilities), those areas to which access is limited and controlled for the benefit of Customers;

“Hospitality Fee” means the fee recorded on the Booking Acknowledgment (as relevant) for the Hospitality Package(s) (and in the case of one of multiple Hospitality Packages, the fees related to that Hospitality Package);

“Hospitality Package” means in relation to Matches, the services to be provided and / or sold to the Customer by Experience Group and / or third parties, as confirmed in a Booking Acknowledgment. Such services may include, but are not limited to, Tickets, access and use of the Hospitality Area (if any), catering, hospitality and travel; 

“Loss” means all damage, loss, liability, cost and expense (including legal expenses between solicitor and client) of any nature whatsoever;

“Operator” means, as relevant:

(a)    the owner and/or operator of the Venue and their personnel; or

(b)    the owner and / or operator of a Hospitality Area; or

(c)    police officers or other law enforcement authorities or security officials at the Venue;

“Sales Taxes” means GST and all other goods and services tax, value added tax, sales taxes, excise duties, tariffs and other taxes (excluding tax on income or profits) and levies of whatsoever kind imposed in any applicable jurisdiction on the sale of Hospitality Packages;

“Suppliers” means, in relation to any Hospitality Package, the third-party suppliers of any services that form part of a Hospitality Package and “Supplier” means any one of them;

“Suppliers Terms and Conditions” means any terms and conditions relevant to a Supplier in the provision of providing its services to a Customer as may be published/displayed by the Supplier, provided to the Customer or otherwise;

“Tickets” means a ticket giving right of entry to a Match at a Venue in relation to any Hospitality Package(s);

“Tournament Terms and Conditions” means the terms and conditions for the Tournament, available at the following website address: https://tickets.cricketworldcup.com;

“Venue” means the ground or stadium where the relevant Match is scheduled to be played;

“Venue Regulations” means the regulations or conditions of entry for the relevant Venue as published by the Venue / Venue Operators and / or displayed at the Venue;

“Website” means www.experiencegroup.co.nz;

“Tournament” means the ICC Women's Cricket World Cup scheduled to be held in New Zealand in March and April 2022, as the same may be postponed or rescheduled and held at any point to February 2023;

“Working Day” means a day (other than a Saturday, Sunday or public holiday) on which registered banks are open for normal banking business in Auckland, New Zealand.

“Match” means a One-Day International cricket match forming part of the Tournament or any other cricket match played as part of the official warm-up phase of the Tournament, which relate to a Hospitality Package and “Matches” has a corresponding meaning; 

“Tournament Organisers” means the parties holding the right to organise the Matches or otherwise responsible for the organisation, supervision and/or provision of certain activities, goods and services in connection with Matches, including the International Cricket Council (“ICC”) and Cricket 2021 Limited; 

“Ticket Terms and Conditions of Sale” means the ticket terms and conditions relating to Tickets sold to Matches as set out at the schedule to these Terms and Conditions and on the official Tournament website (as updated from time to time); 

 

2.0     BOOKING

2.1     When a Customer makes a booking request on the Website, that Customer (which for the avoidance of doubt includes the Agent (as applicable)) warrants that they have the full power and authority to accept these Terms and Conditions on behalf of each person comprising the Customer (including Guests) and that the Terms and Conditions create valid and binding obligations on each person comprising the Customer (including Guests). 

2.2     Following a booking request being made by the Customer on the Website, confirmation of the Hospitality Package and the Hospitality Fee for the Hospitality Package will be issued by Experience Group (“Booking Acknowledgement”). It is the Customer's responsibility to check the Hospitality Package and Hospitality Fees detailed in the Booking Acknowledgement. Payment is required at the time a Booking Acknowledgment is issued by Experience Group in accordance with the procedure set out on the Booking Acknowledgment and Website, unless Experience Group agrees       in writing that the Customer can make payment of the Hospitality Fee in accordance with clause 2.3.

2.3     The Customer can request that Experience Group issue the Customer with an invoice for payment of the Hospitality Fee. For the avoidance of doubt, Experience Group has absolute discretion to determine where or not it consents to a request in accordance with this clause 2.3. Unless otherwise agreed in writing by Experience Group, any invoice issued by Experience Group pursuant to this clause 2.3 must be paid in full by the Customer within seven (7) days of issue of the relevant invoice by Experience Group. If payment is not made within this timeframe, Experience Group reserves the right to cancel the Customer's booking in accordance with clause 5.7.

2.4     It is always possible that, despite Experience Group's best efforts, the Booking Acknowledgment may be incorrect. If Experience Group discover an error in any Booking Acknowledgment, Experience Group will inform the Customer in writing of this error and will give the Customer the option of:

(a)     paying or receiving any additional Hospitality Fee to the extent that it was incorrectly detailed in the Booking Acknowledgment; or

(b)     cancelling the relevant Booking and receiving a full refund. 

2.5     The Customer on making a booking request in accordance with clause 2.2 agrees and acknowledges that the Customer (including Guests) shall be bound by, and shall comply with, the Terms and Conditions together with any other terms relating to the Hospitality Package and any other requirements and/or conditions which Experience Group makes the Customer expressly aware of at the time of making a Booking. In the event that the Customer is in the form of an Agent to the extent that the Agent makes a Booking, the Agent warrants that they have the full power and authority to bind each person comprising the Customer (including Guests) to these Terms and Conditions and any other term relating to the Hospitality Package and that the Agent has made the Customer (including Guests) fully aware of these Terms and Conditions and they have acknowledged and accepted the same. 

2.6     Experience Group reserves the right to cancel a Booking or to use all reasonable efforts to provide the Customer with (in Experience Group's reasonable opinion) a fair and reasonable alternative hospitality package if Experience Group considers, at its absolute discretion, that there have been insufficient sales of Hospitality Packages for a Match.  Where possible Experience Group shall advise the Customer as soon as possible of such cancellation and shall refund in full all payments made by the Customer for each Hospitality Package so cancelled (except in circumstances where Experience Group is acting purely as a sales agent). 

2.7     The Customer acknowledges that Experience Group will not allocate any Tickets forming part of any Hospitality Package to the Customer (including Guests), until payment of the relevant Hospitality Fee is made in full by the Customer to Experience Group. 

2.8     Delivery of the Tickets forming part of any Hospitality Package (including any other applicable tickets) shall be made by Experience Group in accordance with the relevant booking. Any dates quoted for delivery of the Tickets are approximate only and Experience Group shall not be liable for any delay in delivery of the Tickets however caused. Risk of damage or loss to the Tickets shall pass to the Customer upon delivery (in accordance with the above). Once risk of damage to or loss of the Tickets has passed to the Customer, Experience Group shall not be liable to replace any lost or damaged Tickets. 

 

3.0     HOSPITALITY PACKAGES

3.1     Experience Group does not make any warranty or representation in relation to the standard of any goods or services that are provided by third parties (including but not limited to Tournament Organisers, Operators and Suppliers) that form part of the Hospitality Package, or the fitness for purpose, suitability, presentation, or availability of services or amenities in relation to any goods or services provided by third parties as part of the Hospitality Package.

3.2     In requesting and purchasing a Hospitality Package the Customer:

(a)     warrants that all details provided to Experience Group on behalf of the Customer (including Guests) are complete and accurate;

(b)     warrants and represents that the person confirming the Booking has the power and authority to bind the Customer (including Guests);

(c)     appoints Experience Group as its duly appointed agent for the purposes of dealing with all Tournament Organisers, Suppliers and Operators for the purpose of procuring the goods and services that form part of the Hospitality Package.

(d)     acknowledges that Experience Group has brought to the attention of the Customer these Terms and Conditions;

(e)     formally accepts and agrees to be bound by (and to comply with) these Terms and Conditions, any relevant Supplier Terms and Conditions and any other laws, rules, regulations and/or conditions relating to the provision of the Hospitality Package; 

(f)      accepts responsibility for making due payment of all monies payable in respect of each Booking.

3.3     Each Hospitality Package is non-transferable unless Experience Group agrees otherwise and confirm the same in writing. Customers shall not re-sell, or advertise for sale, any Hospitality Package, or any part of it, to another person, company or organisation. If a Customer breaches this obligation, then the Tournament Organisers and/or Suppliers (as applicable) may cancel any Tickets relating to the Hospitality Package and Experience Group reserve the right to cancel the relevant Booking (without liability to the Customer) and to retain all monies paid to Experience Group in relation to the relevant Booking. 

3.4     Whilst every reasonable effort will be made to ensure that the Hospitality Package is in accordance with the details as set out on the Website, Experience Group reserves the right in Experience Group's absolute discretion to make any changes to the Hospitality Package which do not, in the reasonable opinion of the Experience Group, materially affect the quality of the Hospitality Package. A “material” change is a change which, in Experience Group's reasonable opinion, makes the Hospitality Package materially different from the Hospitality Package that purchasers, taken generally, could reasonably expect.

3.5     In the event that it is necessary for Experience Group to make any material change to the Hospitality Package, Experience Group will use reasonable endeavours to offer the Customer the option of an alternative Hospitality Package of comparable standard or, where such alternative Hospitality Package is not available or is unacceptable to the Customer, will repay to the Customer any amounts paid by the Customer, less an administration fee in accordance with clause 8.9.

 

4.0      TOURNAMENT / TICKETS 

4.1     The Customer acknowledges that use of the Tickets shall be subject to the Ticket Terms and Conditions of Sale, the Tournament Terms and Conditions and the Venue Regulations, in addition to the terms and conditions contained herein. All claims relating to Tickets are the sole responsibility of the Tournament Organisers and / or Venue Operators (as the case may be), and to the full extent permitted by law Experience Group disclaims all such liability to its Customers (including Guests) in relation to Ticket claims. 

4.2     Experience Group finalises all arrangements for Hospitality Packages on the express condition that, to the extent permitted by law and subject to the rights of Customers under the Consumer Guarantees Act 1993 it shall not be liable to guests for any injury, loss, accident, delay or irregularity which may be occasioned by reason of any defect through the acts or default of any company or person (including but not limited to Tournament Organisers and Venue Operators) engaged in carrying out the arrangements at the Matches or otherwise in connection herewith.  

4.3     The right of admission Matches is reserved and is subject to the Ticket Terms and Conditions of Sale, Tournament Terms and Conditions and Venue Regulations, copies of which shall be made available on request of the Customer.

4.4     Entry may be refused if Tickets are damaged or defaced in any way or are not purchased directly from Experience Group or its authorised points of sale.

4.5     Experience Group does not warrant or represent that any advertised Match will be held.

4.6     Experience Group, Tournament Organisers and Operators (or its authorised representatives) have the right to remove any person who in its reasonable opinion is not observing the obligations set out herein.

4.7     The Customer shall not use a Hospitality Package for marketing or promotional purposes. This includes, but is not limited to, being used as a part of an incentive, prize or lottery without the prior written approval of Experience Group. 

4.8     The Customer acknowledges that where a Ticket forming part of a Hospitality Package includes a ‘covered' seat, the seat allocated to the relevant Ticket has been categorised by the Venue owner as a seat that is located behind the ‘dripline' of the roof of the Venue.  Experience Group does not guarantee that all Tickets categorised as ‘covered' seats will remain dry at all times. The Customer and the Customer acknowledge that the dryness of a ‘covered' seat may be subject to weather conditions prevailing at the time of the relevant Match and accepts all risk associated with such weather conditions.  

 

5.0     PAYMENT TERMS

5.1     The Hospitality Fee is exclusive of Sales Taxes unless otherwise stated. Sales Taxes shall be payable in addition to the Hospitality Fee. 

5.2     Experience Group reserves the right to alter the prices of Hospitality Package(s) shown on the Website. Experience Group reserves the right, by giving written notice to the Customer at any time before delivery of the Hospitality Package, to increase the Hospitality Fee to reflect any increase in the cost of the Hospitality Package to Experience Group, including but not limited to any foreign exchange fluctuation, currency regulation, alteration of duties or any cost incurred by Experience Group without fault of Experience Group, since confirmation of the relevant booking. 

5.3     Unless otherwise specified by Experience Group, payment of the Hospitality Fee and all other sums payable under these Terms and Conditions will be in New Zealand Dollars.

5.4     The Customer must pay the Hospitality Fee as and when specified by Experience Group pursuant to the Booking Acknowledgment or as otherwise directed by Experience Group. 

5.5     The Customer acknowledges that:

(a)     not all payment cards will be accepted by Experience Group; and

(b)     payments made by payment cards may be subject to a handling fee. 

5.6     Without prejudice to any other rights under these Terms and Conditions, Experience Group shall be entitled in the case of overdue payments from the Customer to charge interest on such overdue payments at the rate of 12% per annum, from the due date until the date of payment.

5.7     Experience Group reserves the right to cancel a Booking should payment of any invoice rendered by Experience Group to the Customer in accordance with clause 2.3 not be received before the payment due date.  If a Customer's Booking is cancelled in accordance with this clause then no part of the Hospitality Package will be provided notwithstanding that any part of the relevant invoice or invoices may have been paid.  In the event that the Customer has paid some but not all of the Experience Group invoices rendered in relation to a Hospitality Package ordered by the Customer, then the amount paid will be forfeited by the Customer and Customer as a cancellation fee.

 

6.0     CUSTOMER'S OBLIGATIONS

6.1     In addition to the Customers other obligations set out in these Terms and Conditions, the Customer agrees to:

(a)     pay all monies due and owing as specified by Experience Group in accordance with clause 5 of these Terms and Conditions;

(b)     pay to Experience Group any costs or expenses incurred by Experience Group in recovering sums owed hereunder and any damages for non-performance hereof including legal costs on a full indemnity basis;

(c)     be responsible for the reasonable dress standard, good behaviour, and full compliance with all provisions under these Terms and Conditions and the Tournament Terms and Conditions;

(d)     exercise host responsibility in respect of the amount of alcohol consumed, age of invitees and the dangers of drinking and driving;

(e)     not use (or attempt to do so) the Hospitality Package, Hospitality Area or the Venue except as expressly permitted under these Terms and Conditions and the Venue regulations;

(f)     not bring any food or alcoholic beverages to any Hospitality Area and / or Venue and further agree that alcoholic beverages may only be consumed as directed by Experience Group or the principals, officers or administration personnel of any Hospitality Area and / or Venue;

(g)    comply with any smoking restrictions that are imposed by Venue Regulations; 

(h)    indemnify Experience Group in connection with all Loss resulting from any Claim against Experience Group in making good any damage to the Hospitality Area or the Venue intentionally or recklessly caused by the Customer (including Guests);

(i)     comply with the terms and conditions of the Tournament Organisers and Operators of the Hospitality Areas, and any instruction given by them; 

(j)     comply with all laws, rules, the Tournament Terms and Conditions and Venue Regulations and all local and statutory authorities;

(k)     comply with all health and safety procedures and regulations specific to the Venue and Hospitality Areas (as applicable). 

 

7.0     NO SPONSORSHIP RIGHTS OR ASSOCIATION WITH TOURNAMENT

7.1     The Customer (including Guests) acknowledges and agrees that the purchase of any Hospitality Package under these Terms and Conditions does not grant the Customer any marketing or promotional rights (or any similar rights) with respect to (without limitation), Tournament, Matches, the International Cricket Council (“ICC”), any teams competing in the Tournament or similar.

7.2     The Customer (including Guests) must not, unless entitled to, use any trade mark, logo or intellectual property belonging or associated with (without limitation) the Tournament, Matches, ICC, any teams competing in the Tournament or similar and / or hold itself out as a sponsor of, or otherwise associated itself or its name in any manner whatsoever with (without limitation) Tournament, Matches, ICC, teams competing in the Tournament or similar.

7.3     The Customer (including Guests) has no right to promote itself, its trade or any other business in the Venue or the Hospitality Area.

 

8.0     CANCELLATION/POSTPONEMENT

8.1     Without limiting Experience Group's right to claim payment hereunder for any loss or damage arising as a result of any cancellation hereof, if the Customer cancels part or all of a Hospitality Package, the Customer shall forfeit any and all monies that have been paid to Experience Group at the time of cancellation (as applicable), as payment for Experience Group's cancellation fees, administration costs and all other expenses and costs incurred as a result of such cancellation. Notice of cancellation by the Customer shall not take effect until it is received in writing by Experience Group. If notice is not received on a Working Day, then the notice will only take effect on the next Working Day thereafter.

8.2     In the event that part or all of a Hospitality Package cannot be used due to the Customer's illness, incapacity or personal choice, no refund or compensation will be provided.

8.3     Subject to clause 8.4, Experience Group may cancel all or part of a Hospitality Package and refund any part of the Hospitality Fee paid by the Customer (less any amount deductible by Experience Group in accordance with clause 8.9) in the event that:

(a)     the relevant Match is cancelled; or

(b)     Experience Group is not able to provide the Customer with certain hospitality services forming part of the Hospitality Package(s); or

(c)     subject to clause 13, there is a Force Majeure Event which requires cancellation of a Hospitality Package (in whole or in part).

8.4     In the event any part of a Hospitality Package is postponed, moved or rescheduled, the ability of the Customer to receive a refund is subject to limitations that may be set by Experience Group and/or the Tournament Organisers (as applicable). For this purpose, the Customer acknowledges and agrees that in the event a Hospitality Package is postponed, moved or rescheduled:

(a)     the Customer will not be entitled to receive a refund, except where there are exceptional circumstances which are specific to the relevant Customer (as determined by Experience Group in its sole and absolute discretion). In the event of any refund to the Customer, Experience Group shall be entitled to deduct administration fees in accordance with clause 8.9 before making such refund; and

(b)     prior to purchasing a Hospitality Package, the Customer was made aware of the COVID-19 situation and that the dates and times with regard to Hospitality Packages may be subject to being, postponed, moved and rescheduled as a result of COVID-19 and any decisions outside the reasonable control of Experience Group and/or the Tournament Organisers, in such circumstances, the Customer shall not be entitled to a refund; and

(c)     in the event that the postponed, moved or rescheduled Hospitality Package is subsequently cancelled by Experience Group, then clause 8.3 shall apply (as applicable).  

8.5     Without limiting any other provision hereof, unless otherwise specified by Experience Group, Experience Group has no liability or obligation to refund the Ticket component of the Hospitality Package(s). The Customer's claim is to rest with the Tournament Organisers pursuant to the Ticket Terms and Conditions of Sale. 

8.6     If the Customer is in the business of or holds itself out as acquiring goods/services from Experience Group for the purposes of a business, the Customer and Experience Group confirm that they are each in trade, the Hospitality Package is acquired and supplied in trade, and that the provisions of the Consumer Guarantees Act 1993 do not apply to the provision of the Hospitality Package. 

8.7     Tickets will be void if on sold, traded, scalped or used as a competition prize or for promotional purposes without written authority from Experience Group.

8.8     Either party may cancel a Booking with immediate effect if:

a party is in material breach of any provision of these Terms and Conditions and that breach is unable to be remedied;

where a material breach has occurred that is capable of remedy but is not remedied within ten (10) days of notice; or

any party becomes subject to insolvency or any official is appointed in respect of that party's assets.

8.9     In the event of any refund payable to a Customer pursuant to clause 3.5, 8.3, 8.4 and/or 8.8 (or otherwise), Experience Group may charge an administration fee which will be calculated at 20% of the relevant Booking amount. This fee will typically cover all additional time, expenses and costs incurred by Experience Group with regard to refunding a confirmed Booking / Hospitality Package(s). Experience Group may deduct such administration fee from any refundable amount payable to a Customer, prior to making such refund to that Customer. 

 

9.0     ENJOYMENT OF OTHERS

9.1     Experience Group, the Tournament Organisers and the Operators retain the right to require any person to leave the Venue, any Hospitality Area or any Match if that person:

(a)     engages in conduct which unreasonably interferes with other persons enjoyment;

(b)     Interferes with either Experience Group, the Tournament Organiser or the Operators' ability to provide hospitality and/or conduct the Match;

(c)     breaches any laws, by-laws, orders, rules, Venue Regulations, Tournament Terms and Conditions, or the Ticket Terms and Conditions of Sale; or

(d)     is not observing their obligations under these Terms and Conditions.

9.2     If a person fails to leave the Venue after being requested to do so then that Customer's right to access the Venue shall be automatically revoked.

 

10.0   INDEMNITY

10.2   The Customer indemnifies Experience Group and its employees, directors and representatives (the “Indemnified Persons”) and hold the Indemnified Persons harmless from and against all Claims brought or made by or against the Indemnified Persons, and from and against all Loss incurred, suffered or sustained by the Indemnified Persons resulting from:

(a)     any negligent act or omission by the Customer (including any Guest) under, or in connection with, these Terms and Conditions; and

(b)     a breach by the Customer of the covenants and warranties contained in these Terms and Conditions.

 

11.0   LIABILITY 

11.1   To the fullest extent permitted by law:

(a)    neither Experience Group, nor its directors, employees or agents accept any liability in contract, tort or otherwise for any injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions, default, whether negligent or otherwise of Suppliers and Operators of whom Experience Group has no direct control;

(b)    other than already expressed in these Terms and Conditions, and subject to clause 11.2 below, Experience Group excludes all warranties, terms, conditions or undertakings of any nature and in any form (whether express or implied, written, oral, statutory or otherwise) in relation to the Hospitality Package(s);

(c)    Experience Group will not be liable for: (i) any Loss, injury or damage to property or persons whatsoever including illness, death, injury suffered by the Customer (including Guests) or any third party arising from use by the Customer (including Guests) of the Hospitality Packages; or (ii) any special, indirect or consequential Loss of profit arising under or in connection with, these Terms and Conditions; and

(d)   Experience Group's maximum liability to the Customer (including Guests) under, or in connection with, these Terms and Conditions shall be limited to the amount actually paid by the Customer to Experience Group for the Hospitality Package(s). 

11.2   Nothing in this clause 11 is intended to limit, restrict or exclude any rights the Customer may have under the Consumer Guarantees Act 1993.

 

12.0   FORCE MAJEURE

12.1   Experience Group shall not be liable to the Customer (including its Guests) for its delay, inability or failure  to provide any Hospitality Package(s) and/or perform any obligations under these Terms and Conditions where such delay, inability or failure is caused by a Force Majeure Event. 

12.2   The Customer will not be entitled to a claim for injury, damage, loss, delay, additional expenses or inconvenience as a result of any postponement, re-arrangement or cancellation of Tournament, Matches or the amendment of  Match times and dates or the playing of extra time due to a Force Majeure Event. 

12.3   If a Force Majeure Event occurs, then Experience Group shall immediately notify the Customer and take all reasonable steps to reduce its effect (if any).

 

13.0   GENERAL

13.1   These Terms and Conditions shall be governed by and interpreted in accordance with the laws of New Zealand. 

13.2   The Customer is responsible for ensuring it is familiar with the latest Terms and Conditions. These Terms and Conditions may be amended whether in whole or in part by Experience Group at any time. Any changes Experience Group makes will be effective immediately upon posting a revised version of the Terms and Conditions on the Website. By continuing to use the Website, the Customer agrees to be bound the Terms and Conditions as amended. 

13.3   These Terms and Conditions constitute the entire agreement between the parties regarding the matters set out in it and supersedes any prior representations, understandings or arrangements made between the parties whether orally or in writing or otherwise.

13.4   If any clause or part of any clause is in any way unenforceable, invalid or illegal, it is to be read down so as to be enforceable, valid and legal, if this is not possible, the clause (or where possible, the offending part) is to be severed from these Terms and Conditions without affecting the enforceability, validity or legality of the remaining clauses (or parts of those clauses) which will continue in full force and effect. 



 

TICKET TERMS AND CONDITIONS OF SALE

1.0     Tickets Terms and Conditions 

1.1     Ticketek New Zealand Limited (company no. 670708) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, and is the agent for Cricket 2021 Limited acting as general partner of Women's Cricket 2021 LP, which has been appointed as the local organising committee (“LOC”) for the ICC Women's Cricket World Cup New Zealand 2022 (“Tournament”). In providing these ticketing services, Ticketek owns and operates the website https://tickets.cricketworldcup.com; the "Site").

1.2     These terms and conditions (“Terms and Conditions”), which are also made up of the different parts described in paragraph 3 below, govern the sale of Tickets purchased on the Site for the Tournament and attendance at Matches. These Terms and Conditions apply to both the original purchaser and any subsequent ticketholders ("you").

1.3     These Terms and Conditions consist of: 

(a)    the terms set out in paragraphs 1.1 to 3.1 ;

(b)    Part A - the General Terms and Conditions (set out from paragraph 4.0 to 13.1);

(c)    Part B – the ICC Women's Cricket World Cup Ticket Conditions (“ICC Ticket Conditions”) (set out from paragraph 14.1 onwards); and 

(d)    the Tournament Terms and Conditions which have been set by the ICC (available at https://tickets.cricketworldcup.com;),

together with any amendments or updates to the same issued by or on behalf of Ticketek, IBC or the LOC from time to time;

1.4     Please read these Terms and Conditions carefully before purchasing a Ticket. By purchasing a ticket on the Site you will be deemed to have read, understood and accepted these Terms and Conditions, including the Tournament Terms and Conditions which govern conduct and requirements at each Match and Venue. 

1.5     You may also wish to refer to Part C – Definitions and Interpretation (set out from paragraph 31.3) for an explanation of the meanings of all capitalised terms used within these Terms and Conditions.

1.6     Where you are a “consumer” for the purposes of the Consumer Guarantees Act 1993, nothing in these Terms and Conditions is intended to limit or exclude your rights under the Consumer Guarantees Act 1993.

 

2.0     Ticketek Online Terms of Use and Privacy Policy

2.1     The Website Terms of Use (available at https://tickets.cricketworldcup.com;), the Ticketek New Zealand Privacy Policy (available at https://tickets.cricketworldcup.com;) and the ICC Privacy Policy (available at https://tickets.cricketworldcup.com;) are each incorporated into these Terms and Conditions and apply to all sales of Tickets and personal information collected through the Site.

 

3.0     Variation to Terms and Conditions

3.1     Ticketek and LOC may vary these Terms and Conditions at any time by updating them. Any variations will only apply to Ticket purchases made after these Terms and Conditions have been updated.

 

4.0     Part A - General Terms and Conditions

4.1     Ticketek acts as agent for the LOC in the sale of all Tickets on the Site. As such, except as specified in this section “General Terms and Conditions”, all claims in connection with Tickets or events purchased on the Site are the sole responsibility of the LOC and, except to the extent required by law (including the Consumer Guarantees Act 1993) Ticketek otherwise has no liability to you.

 

5.0     Refunds, exchanges and replacements

5.1     Subject to refund requests made in relation to refundable Tickets (see the Refundable Tickets Terms and Conditions of Sale below):

(a)     Ticketek will only offer a refund or exchange of a Ticket if an event is cancelled, rescheduled or significantly relocated by the LOC in accordance with the terms set out in paragraphs 21.1 to 31.3 of the ICC Ticket Conditions below (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Consumer Guarantees Act 1993). Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances.

(b)     If an event is cancelled, rescheduled or significantly relocated by the LOC, to the fullest extent permitted by law all liability is limited to the amount for which the Ticket was purchased (excluding any fees or charges)and neither Ticketek nor LOC will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses. 

(c)     Ticketek will only replace lost, stolen, damaged or destroyed Tickets if the authenticity of the Ticket can be verified, including proof of purchase, and if you give Ticketek at least 24 hours notice before the event. Ticketek may charge a reasonable fee for the replacement of Tickets. Ticketek may not replace Tickets where seating is unallocated (general admission Tickets).

(d)     You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at the event for which you purchase a Ticket. You may also wish to consider taking out a relevant insurance policy to cover any of these types of loss, which will not be the responsibility of Ticketek or LOC in the event of cancellation, rescheduling or relocation whether by these other service providers, or by Ticketek or LOC.

(e)     Proof of purchase may be required for any refund. In most cases, refunds will be automatically processed to the credit card originally used for purchase.

 

6.0    Variations to performances or events

6.1     LOC reserves the right to add, withdraw, reschedule or substitute Matches and/or vary advertised Matches, prices, Venues, seating arrangements (including ticket categories) and audience capacity.

 

7.0     Conditions of entry

7.1     Admission to a Match with your Ticket is also subject to the Tournament Terms and Conditions (available at https://tickets.cricketworldcup.com;) and Venue Regulations. In particular, the following form part of the Tournament Terms and Conditions unless otherwise specified:

(a)     You may be denied entry into, or removed from, the Venue at any time without refund where the LOC, IBC and/or any Authorised Person has reasonable grounds to do so, including if you breach these Terms and Conditions or the Tournament Terms and Conditions, or you are intoxicated, under the influence of illicit drugs, inappropriately attired, adversely affecting the enjoyment of the event by others, if you are in possession of any Prohibited Items or are found to be engaged in behaviour which is detrimental to the integrity of cricket and/or which brings or has the potential to bring into disrepute the Tournament, the ICC and/or the sport of cricket.

(b)     If you arrive late, you may not be admitted until a suitable break in the event.

(c)     Photographs and/or any other recordings of sound made or images taken within the Venue may be used for personal, private, non-commercial and non-promotional purposes only. The Ticket Holder (or you) shall not, except for personal, private non-commercial and non-promotional purposes only, and in any event not for commercial gain, make or use, broadcast, narrowcast, telecast, transmit, publish, disseminate, reproduce or circulate by any means (including, without limitation, utilising television, radio, satellite, the internet, any wireless service or any other current or future means of format or media), any broadcast, recording, audio, video, photograph, text, data, image, statistic, result, commentary, news report or any other information relating to any Match or the Tournament (in each case in whole or in part) or assist any other person(s) in the conduct of any of such activities.

(d)     You may be required to submit to a search of your person and/or possessions before entering the event.

 

8.0     COVID-19 specific conditions of entry

8.1     If you are attending any event as part of a group, as the primary Ticket purchaser, you are responsible for knowing the contact details of all attendees in your group (including their full name, contact email and contact phone number). In the event you are contacted directly by the Ministry of Health for the purposes of contact tracing, you must make these details available to the Ministry of Health for that purpose.

8.2     As the primary Ticket purchaser you must download the NZ COVID Tracer app, and take responsibility for ensuring that other attendees in your group also download the NZ COVID Tracer app.

8.3     Upon arrival at the event, you must use the NZ COVID Tracer app to scan the event-specific QR codes. Such QR codes will be located at points of entry, and around the event Venue.

8.4     All attendees in your group must commit to stopping the spread of COVID-19. Neither you, nor any other members of your group, will attend the event if currently subject to a 14-day isolation period or feeling unwell.

 

9.0     Authenticity and validity of tickets

9.1     Entry to an event may be refused if the authenticity or validity of a Ticket is questionable, including because the Ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale.

 

10.0    Resale of tickets & scalping

10.1    Tickets may not, without the prior written consent of Ticketek and the LOC, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. If a Ticket is sold or used in breach of this condition, the Ticket may be cancelled without a refund and the ticketholder may be refused admission. Ticketek and/or LOC will take all reasonable steps to notify you of their intention to cancel the Ticket or render it invalid within a reasonable time before cancelling it or rendering it invalid.

10.2    SCALPING WARNING: The resale of Tickets in certain circumstances is governed by Ticket sales legislation and may attract criminal penalties.

 

11.0    Collection and delivery of tickets

11.1    You must allow adequate time for collection or delivery of tickets. Methods of collection and/or delivery will be available when choosing your collection/delivery details. In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion.

11.2    Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event.

 

12.0    Limitations on number of tickets purchased

12.1    When purchasing Tickets for a particular event you may be limited to a specified number of Tickets. If you exceed the stated Ticket limit, you may have any or all of your orders and Tickets cancelled without notice by Ticketek at its discretion. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. Ticket limits apply to ensure fair access to Tickets for fans, and as a measure to minimise ticket scalping. Please also see paragraph 15.3 below for further conditions on ticket limits.
 

13.0    Errors

13.1    While Ticketek takes all reasonable care to ensure that Tickets are correctly priced and only available for sale when intended, sometimes errors may occur. Ticketek may cancel an order made as a result of any such error, although in the case of a pricing error Ticketek will endeavour to contact you to give you the option of purchasing the Ticket at the correct price.

 

14.1    Part B - ICC Ticket Conditions

14.1    The following ICC Ticket Conditions govern all Tickets issued for the Tournament and the subsequent admission to any Venue to attend any Match.  All Tickets are issued by or on behalf of the LOC.  Each Ticket is and shall remain at all times the property of IBC.

14.2    These ICC Ticket Conditions will be printed in abbreviated form on each Ticket.  In the case of any conflict or ambiguity between these ICC Ticket Conditions and the abbreviated form printed on a Ticket, these ICC Ticket Conditions shall prevail.  Please see paragraph 68 for the meanings of all capitalised terms used in these ICC Ticket Conditions.

 

15.0    Ticket Purchase

15.1    Ticket Purchasers must be aged 14 years or above.  Except for the permitted transfer from the Ticket Purchaser to their Guest(s) as set out in paragraph 16.1, Tickets may only be purchased through the Official Ticketing Agents or the Authorised Agents or through any other sale or transfer mechanism authorised in writing by or on behalf of IBC. Updated lists of the Official Ticketing Agents and the Authorised Agents can be found on the ICC Website(s).  No Ticket sold by any individual, organisation, or other third party not named on such lists shall be valid.

15.2    The sale or other issuance of any Ticket is final and non-refundable except as may be outlined in these ICC Ticket Conditions or as required by Applicable Local Law.  IBC and the LOC reserve the right not to replace or accept any Ticket that has been lost, stolen, forgotten, damaged or forged, or any Ticket which is unreadable or incomplete. 

15.3    In addition to the terms in paragraph 12.1 above, IBC and the LOC reserve the right to limit the number of tickets that may be purchased by any person, and should they choose to do so will set this out in a Ticket Limit Policy, which will be available on the ICC Website and incorporated into these ICC Ticket Conditions by reference. Limits may be set at the time of purchase and IBC and the LOC reserve the right to adjust any such limits from time to time in their sole discretion. Upon purchasing Tickets, the Ticket Purchaser shall be deemed to have agreed to any Ticket Limit Policy at the time of purchase. IBC and/or the LOC further reserve the right to cancel all Tickets purchased through a Ticket Purchaser's account without notice and without refund or any compensation if a Ticket Purchaser is found to have exceeded the ticket purchasing limit for any Match. 

 

16.0    Restrictions on Transfers and Resale

16.1    Tickets are non-transferable except as set out in these ICC Ticket Conditions.  A Ticket Purchaser may purchase Tickets only for their own personal use and/or that of their Guest(s).  Each Ticket Purchaser must retain at least one Ticket for their own personal use and may only transfer any remaining Ticket(s) to their Guest(s) for their personal use (provided always that the Guest is a natural person who is known to the Ticket Purchaser personally and who did not become known to the Ticket Purchaser through the sale, transfer or disposal of the Ticket), for no greater than the Original Sale Price and not for commercial gain.  Any such transfer by the Ticket Purchaser of a Ticket to a Guest must be made strictly subject to these ICC Ticket Conditions (and the Guest's acceptance of the ICC Ticket Conditions) which shall be binding upon the Guest in full as if the Guest was the Ticket Purchaser, save only that the Guest shall have no right to transfer the Ticket under these ICC Ticket Conditions.

16.2    Notwithstanding paragraph 16.1 of these ICC Ticket Conditions, it is an essential condition of the issue of each Ticket and the right of admission to the Venue that the Ticket must not be:

(a)     offered publicly, whether for sale or as a gift or donation or any other means of transfer; 

(b)     offered or transferred, used or otherwise disposed of in the course of any business or for the purpose of facilitating a third party's business or otherwise for commercial gain;

(c)     offered or transferred, used or otherwise disposed of:

(i)     in relation to any promotional or commercial purpose (including in connection with or in association with any competition, advertising, promotion, auction, or as a prize in any competition, lottery or sweepstake, whether for a business or a charity or otherwise); or

(ii)    to enhance the demand for any other good(s) or service(s);

(d)     offered or transferred or otherwise disposed of to any person who agrees to buy any good(s) or service(s) in return for the Ticket;

(e)     offered or transferred, used or incorporated in connection with, in association with or otherwise as part of any flight or other mode of travel, accommodation, hospitality, meal, beverage, merchandise or any form of entertainment; and/or

(f)     otherwise bundled with any other good(s) or service(s) (including as part of any hospitality or travel package), 

in each case without the prior express written authorisation of IBC.  

 

16.3     Except for the permitted transfer from the Ticket Purchaser to their Guest(s) as set out in paragraph 16.1 of these ICC Ticket Conditions, a Ticket Purchaser may not purchase any Ticket as agent for any other person and neither a Ticket Purchaser nor any Guest may sell, offer for sale, auction by any means (whether alone or with other items), re-sell or transfer a Ticket without the prior written approval of IBC.  The benefit conferred by a Ticket is personal to the Ticket Purchaser or Guest and is not otherwise assignable or transferable, except as expressly permitted by these ICC Ticket Conditions.

16.4    If requested by or on behalf of IBC, the LOC and/or any Authorised Person, the Ticket Purchaser must provide details (including the names) of their Guest(s) and IBC, the LOC and/or any Authorised Person may require photographic proof of the identity of the Ticket Holder as a pre-condition to the exercise by the Ticket Holder of any rights accorded by the Ticket.  The Ticket Holder must, upon request by or on behalf of IBC, the LOC and/or any Authorised Person, give a full explanation as to how, from whom (including full contact details) and from where their Ticket(s) have been obtained and at what price.  If a Ticket Holder fails to provide a satisfactory explanation, IBC, the LOC and/or any Authorised Person may, in its absolute discretion in each case, cancel the Ticket(s) immediately and the Ticket Holder may be refused admission to and/or ejected from the Venue without refund or compensation.

 

17.0    Child and Infant Policy 

17.1    Children aged 2-14 years (inclusive) as at the day of the Match are eligible for purchase of a Child Ticket (subject to availability). 

17.2    Infants under two years of age at the day of the Match are entitled to enter a Venue without a Ticket and at no charge. However, in all permanent seating, an Infant must not occupy a seat of their own and must sit in an Adult lap. There may only be one infant per Adult lap in a seat, and each Adult requires their own valid Ticket for entry. For the avoidance of doubt, Infants are not required to remain in an Adult lap when occupying seating on grass banks at Venues.

17.3    The Ticket Holder purchasing the Ticket and bringing an Infant or Child to a Match is required to provide photo identification for proof of age if requested by any Authorised Person in any of the following situations: 

(a)     At the time of purchase.

(b)     Upon entry to the Venue. 

(c)     At any time while attending the designated Match. 

17.4    All Children aged under 15 years as at the day of the Match must be accompanied by a full paying Adult over the age of 18.

17.5    For the purposes of any Ticket Limit Policy, each Child is to be counted as one Ticket towards any Ticket Holder Ticket limit for each Match.

 

18.0    Student and Concession Policy

18.1    Students aged 15 years and over as at the day of the Match, studying at any level are eligible for purchase of a Student Ticket (subject to availability).

18.2    Seniors aged 65 years of age and over as at the day of the Match are eligible for purchase of a concession Ticket (subject to availability).

18.3    A Ticket Holder with a Student or concession Ticket is required to provide photo identification for proof of age if requested by any Authorised Person in any of the following situations: 

(a)     At the time of purchase.

(b)     Upon entry to the Venue. 

(c)     At any time while attending the designated Match. 

18.4    In addition, a Ticket Holder with a Student Ticket is required to provide proof of study if requested by any Authorised Person in any of the following situations: 

(a)     At the time of purchase.

(b)     Upon entry to the Venue. 

(c)     At any time while attending the designated Match. 

 

19.0     Family Passes

19.1     Family passes include two Adults and three Children.

 

20.0    Ticket Refund

20.1    Paragraphs 21.1 to 31.3 of these ICC Ticket Conditions set out the circumstances in which a Ticket Purchaser (You) may be eligible for a Ticket refund (or part thereof). All refunds are subject to the conditions set out in paragraphs 21.1 to 31.3.

20.2    The Ticket Purchaser shall be deemed to have made any subsequent Ticket Holder expressly aware of the Refund Terms and is responsible for ensuring that any subsequent Ticket Holder complies fully with its terms.

 

21.0    Eligibility for Refunds

21.1    You will be eligible for a refund as follows:

(a)     Single match days:

(i)     You will be eligible for a refund of 100% of the Ticket Value if: less than 20 overs are completed, and no result is recorded for the Match.

(ii)    You will be eligible for a refund of 50% of the Ticket Value if: 20 or more overs but less than 40 overs are completed, and no result is recorded for the Match.

(b)     Venue Packs: all matches within a venue pack will be given an equal value for the purposes of the refund (e.g. if you have purchased a pack for $30 and there are six matches, each match is valued at $5.00):

(i)     You will be eligible for a refund of 100% of the Ticket Value if: less than 20 overs are completed, and no result is recorded for the Match.

(ii)    You will be eligible for a refund of 50% of the Ticket Value if less than 20 overs are completed and no result is recorded.

 

22.0    Reserve days 

22.1    If a Match is postponed to or continued on a scheduled Reserve Day, the following policy will apply in respect of Tickets for that Match: 

(a)     Tickets will be valid for attendance on the Reserve Day; 

(b)     If you attend the Match on the Reserve Day, the refund provisions in paragraph 27.1 will apply to the Match (considering play across both days); 

(c)     if you are not able to attend the Match on the Reserve Day and your Ticket is not used on the Reserve Day, you may apply for a refund in respect of that Ticket in accordance with paragraph 28.1 below. 

 

23.0    Refunds for other reasons 

23.1    You will be eligible for a refund of 100% of the Ticket Value of the Ticket if: 

(a)     the Tournament and/or the relevant Match is cancelled in advance of the date of the relevant Match; 

(b)     the Ticket is for a Match which is rescheduled to another Venue, subject to your election under paragraph 24.1 of these ICC Ticket Conditions; 

(c)     the Ticket is for a Match which is rescheduled to another date, subject to your election under paragraph 24.2 of these ICC Ticket Conditions; or 

(d)     you are otherwise entitled to a refund under Applicable Local Law. 

 

24.0    Rescheduled matches 

24.1    If a Match is rescheduled to another date, you may elect either to:

(a)     use the existing Ticket for the rescheduled Match if the Match is rescheduled to another date but will be staged at the same Venue; or 

(b)     apply for a refund in respect of that Ticket in accordance with paragraphs 26.1 to 26.10 below. 

24.2    If a Match is rescheduled to another Venue, you may elect either to:

(a)     exchange your Ticket for a Ticket of the same or lower price category for the rescheduled Match, subject to availability of Tickets; or 

(b)     apply for a refund in respect of that Ticket in accordance with paragraphs 26.1 to 26.10 below.  

 

25.0    Cancelled matches 

25.1     If a Match is cancelled, you may elect to:

(a)     use your existing Ticket for the next consecutive Match at the same Venue; or

(b)     apply for a refund in respect of that Ticket in accordance with paragraph 28.1 below. 

25.2    The LOC and IBC reserve the right to operate the exchange contemplated in 25.1(a) above by way of a refund of the Ticket Value accompanied with a priority right to purchase a Ticket at the rescheduled Match, subject to availability of Tickets. 

 

26.0    Conditions of refund 

26.1    Neither IBC or the LOC guarantee that the Match for which a Ticket is issued will take place at the date, time and Venue indicated on the Ticket. 

26.2    IBC and the LOC reserve the right to make alterations to the time, date and Venue of any Match or the seating area or seating number referred to on a Ticket in the event of unforeseen or other circumstances, including (without limitation), force majeure, safety and security concerns, weather or playing conditions, or decisions from any competent authority. In the event of such alteration, neither IBC nor the LOC (including any Official Ticketing Agent) will be liable to you or any other person for any costs, expenses or other losses resulting from such alteration, except to the extent set out in paragraphs 21.1 to 25.2 of these ICC Ticket Conditions. 

26.3    A Ticket will not be refunded, and you will not be entitled to any refund and/or compensation from IBC or the LOC: 

(a)     If a Match is completed early in the normal course of play (i.e. completed in accordance with the rules for the Tournament, as determined by the ICC); 

(b)     If the Ticket is lost, stolen, defaced or otherwise unused; 

(c)     You experience a change in personal circumstances or a change in mind; or 

(d)     If your entrance to a Match is delayed, including but not limited to reasons of public transport, road closures, other means of transportation, security inspections and/or other external factors. 

26.4    In the case of refunds in relation to Reserve Days, you will be required to provide the Ticket so that your eligibility for a refund can be verified. 

26.5    Neither IBC or the LOC shall be required to refund any fees or charges paid in addition to the Ticket Value of the Ticket (for example, any Transaction/Delivery Fee, or other foreign exchange charges) except where required by Applicable Local Law. No interest or costs will be payable in respect of any monies refunded. 

26.6    Neither IBC or the LOC will be liable for any associated costs, expenses or loss due to a Match being rescheduled, postponed or cancelled (including, without limitation, any indirect and/or consequential loss, such as for travel to the Venue or any accommodation costs). 

26.7    Any refund(s) will be paid in New Zealand (NZD) currency. 

26.8    Where one of paragraphs 21.1 to 25.2 of these ICC Ticket Conditions applies, only the original Ticket Purchaser will be entitled to a refund. If the details of the Ticket Purchaser provided with any refund application do not match the details of the Ticket Purchaser held in relation to the original purchase of the Ticket(s), no refund will be paid.

26.9    No refund(s) will be payable in relation to any Ticket(s) which, for whatever reason, were provided free of charge. 

26.10  No refunds will be payable if you or any Ticket Holder is refused entry to, or removed from, a Venue by reason of a breach of these Terms and Conditions, the Tournament Terms and Conditions and/or Venue Regulations.

 

27.0    How do I obtain a refund? 

27.1    Tickets purchased in person at an official CWC22 Ticket Box Office or Ticketek Outlet – by email application only:

(a)     If you wish to obtain a refund pursuant to paragraphs 21.1 or 23.1 of these ICC Ticket Conditions and you purchased your Ticket(s) at a ticket agency outlet, or ticket box office at a Venue, you must contact the ticket agency before the end of the claim period, being the date 30 days after the end of the relevant Match. Funds will be returned via bank transfer (account number and name of account and bank to be supplied with the Ticket Refund Request Form). All refunds will be processed within 30 days of the close of the claim period set out above. 

(b)     Contact Online@ticketek.co.nz with enquiries. Please be sure to include:

(i)     Your My Ticketek account number;

(ii)    Details of your existing booking; and

(iii)   An explanation of circumstances 

 

28.0    Refund(s) for non-attendance on Reserve Day(s) or rescheduled dates 

28.1    If you wish to obtain a refund pursuant to paragraph 22.1 (Reserve Days), 24.1 (Rescheduled Dates), 24.2 (Rescheduled Venue) or 25.1 (Cancelled Matches) of these ICC Ticket Conditions, regardless of how you purchased your Ticket(s), contact Online@ticketek.co.nz before the end of the claim period, being the date 30 days after the end of the relevant Match. The Ticket(s) will be validated to verify your eligibility for a refund. If the Ticket(s) is/are found to have been used to access the Venue on the Reserve Day or the rescheduled date (regardless of the time of attendance) or to participate in a ticket exchange, no refund will be issued under this provision. You should retain a photocopy of the ticket(s) for your records. Funds will be returned via credit card depending on purchase channel used (bank transfer is possible if account number, name of account and bank are supplied with the email request). All refunds will be processed within 30 days of the close of the claim period set out above. 

 

29.0    Tickets purchased through CWC22 Hospitality 

29.1    If you purchased a hospitality package through CWC22 hospitality and you are entitled to a refund in accordance with the CWC22 Hospitality Terms and Conditions, then the refund will be processed automatically by CWC22 hospitality. You do not need to do anything to receive your refund – if there are any problems in processing the refund, CWC22 hospitality will contact you directly. Any queries should be directed to: Email: hospitality@cwc22.nz 

29.2    For the avoidance of doubt, Ticketek and LOC are not be responsible for managing complaints, enquiries, or refunds in connection with hospitality packages purchased through CWC22 hospitality. Neither Ticketek nor LOC will be liable for any losses incurred by you, however arising, in connection with CWC22 hospitality packages. 

 

30.0    Tickets purchased through ICC Travel and Tours or Official Travel Agent 

31.1    If you purchased an official travel package through ICC Travel and Tours or an Official Travel Agent and you are entitled to a refund of the Ticket Value, the refund will be processed automatically by your Official Travel Agent. You do not need to do anything to receive your refund. If you have any queries you should contact your Official Travel Agent directly or please visit the ICC Travel and Tours website for further information. Any queries should be directed to your respective Official Travel Agent or submitted to ICC travel through the Contact Us page. 

31.2    For the avoidance of doubt, Ticketek and LOC are not responsible for managing complaints, enquiries, or refunds in connection with any official travel packages purchased through ICC Travel and Tours or an Official Travel Agent. Neither Ticketek nor LOC will be liable for any losses incurred by you, however arising, in connection with any official travel package.

 

31.0    Further details applicable to refunds 

31.1    No refund will be issued if returned Ticket(s) are post-marked more than 30 days after the end of the relevant Match. 

31.2    Neither IBC or the LOC shall have any responsibility for charges incurred by you from your bank (or any other third-party charges). 

31.3    IBC and the LOC reserve the right to make amendments to clauses 21.1 to 31.3 of these ICC Ticket Conditions from time to time at their sole discretion and without notice. All refunds will be determined in accordance with the ICC Ticket Conditions in place at the time of your purchase.

 

32.0    Part C - Definitions and Interpretation

32.1    All capitalised terms used in these Terms and Conditions and in the abbreviated form printed on a ticket shall have the following meanings:

 

“Adult” refers to Ticket Holders agreed 15 years and over as at the day of the Match;

"Applicable Local Law" means the law (including consumer protection legislation) applying in New Zealand;

"Authorised Agents" means the official corporate hospitality agents and official travel agents appointed by or on behalf of IBC and which are legally and contractually entitled to sell Tickets as part of hospitality and travel packages respectively;

"Authorised Person" means collectively all Tournament management (being anybody acting on behalf of IBC or the LOC) and all Venue management, and their respective staff, officials, representatives, officers and volunteers;

“Child” refers to Ticket Holders aged 2-14 years (inclusive) as at the day of the Match;

“Guest” means any person for and on whose behalf the Ticket Purchaser bought a Ticket and who has obtained such Ticket from the Ticket Purchaser in accordance with the terms of these Terms and Conditions, and/or any other person using a ticket with the prior express authorisation of IBC and/or the LOC;

“IBC” means ICC Business Corporation FZ LLC, a wholly owned subsidiary of the ICC incorporated to exploit the commercial rights to ICC events, being a company incorporated under the regulations of the Dubai Development Authority with its registered address at Office No. 28, Second Floor, Building 2, Dubai Media City, United Arab Emirates, and having its administrative office at Street 69, Dubai Sports City, Sheikh Mohammed Bin Zayed Road, PO Box 500070, Dubai, United Arab Emirates;

"ICC" means the International Cricket Council Limited, the international governing body for the sport of cricket;

"ICC Privacy Policy" means the privacy policy in respect of the personal data of Ticket Purchasers and Guests relating to their purchase of tickets and which is located at https://www.icc-cricket.com/womens-world-cup/privacy-policy

"ICC Website" means the website located at https://www.icc-cricket.com/womens-world-cup/ and/or any other website(s), domain(s) or sub-domain(s) established by or on behalf of IBC for the Tournament. 

“Infant” refers to individuals under two years of age at the day of the Match who do not require a Ticket for entry into a Venue but cannot occupy their own seat;

“LOC” means Cricket 2021 Ltd (a company incorporated in New Zealand (with company number 7559916) as the general partner for Women's Cricket 2021 LP (with registered number 50008840) which has been appointed as the local organising committee for the Tournament by New Zealand Cricket, who has been appointed by IBC to host the Tournament;

“Match” means a One-Day International cricket match forming part of the Tournament or any other cricket match played as part of the official warm-up phase of the Tournament, the particulars of which are indicated on the Ticket;

"Official Ticketing Agents" means any official ticket agent(s) appointed by or on behalf of IBC;

"Original Sale Price" means the specified price of each Ticket plus any handling fee (or part thereof) and other charges necessary to effect the sale or trade of that Ticket (including postage or courier charges);

“Reserve Day” means an additional day planned within the Tournament competition schedule on which an incomplete Match shall be continued from the scheduled day.

“Student” refers to Ticket Holders aged 15 years and over as at the day of the Match who are studying at any level;

“Ticket” means a ticket giving right of entry to a Match at a Venue in accordance with the details indicated on that ticket; 

“Ticket Holder” means any individual possessing, holding or using a Ticket, including (without limitation) the Ticket Purchaser, Guest, or any person to whom the Ticket was issued or transferred;

“Ticket Purchaser” means the individual with legal capacity who has purchased a Ticket or Tickets in accordance with these Terms and Conditions from any Official Ticketing Agent and/or from any Authorised Agent; 

"Ticket Value" means the specified price of the Ticket, and excludes any Transaction/Delivery Fee (or part thereof) or other fees or charges paid by the Ticket Purchaser in respect of that Ticket (including, but not limited to, any credit/debit card processing fee); 

"Tournament" means the ICC Women's Cricket World Cup New Zealand 2022;

“Tournament Terms and Conditions” means the terms and conditions for the Tournament, available at https://tickets.cricketworldcup.com; together with any amendments or updates to the same issued by or on behalf of IBC or the LOC from time to time; 

"Transaction/Delivery Fee" means the fee payable per Ticket transaction or order, charged in addition to the Ticket Value of the Ticket, for the processing and delivery of Tickets in that transaction or order;

"Venue" means the entire premises of a ground or stadium where the Match is scheduled to take place and to which a Ticket is required to gain access, including all entrance and exit gates as well as all other official installations and areas;

"Venue Regulations" means the security protocols, and public order and safety conditions of admission to the Venue hosting the Match, including as the same may be amended, supplemented or replaced from time to time, copies of which are prominently displayed at each Venue; and 

 

32.2    The term "including" when used in these Terms and Conditions is not a term of limitation.

32.3    These Terms and Conditions are governed by New Zealand law and the courts of New Zealand shall have exclusive jurisdiction to settle any dispute which may arise from these Terms and Conditions.


 

Privacy Policy

Introduction

Unless otherwise defined herein, all capitalised terms used in this Privacy Policy have the same meaning as given to them in Experience Group's Website Terms of Use. 

Your privacy is important to Experience Group. This Privacy Policy discloses how Experience Group collects, protects, uses and shares Personal Information gathered from You on the Website in compliance with the Privacy Act 2020 (and where necessary, the European General Data Protection Regulation). 

By accessing and using the Website, You consent to the terms of this Privacy Policy and agree to be bound by it and the Terms of Use.

All Personal Information is collected in a fair and non-intrusive manner, with Your voluntary consent. Experience Group respects the privacy of users of the Website that may choose to provide Personal Information. Experience Group recognises the need for appropriate protections and management of Personal Information that You provide to us. This Privacy Policy will assist You to understand what types of information Experience Group may collect, how that information may be used, and with whom the information may be shared. 

In an effort to comply with the law, and our commitment to protect Your Personal Information, we provide the following, which discloses our policies that apply in relation to the use of the Website. 

What type of information do we collect? 

In order to facilitate providing the Services to You, You may be required to provide Experience Group with Personal Information on the Website. Personal Information is any information about an identifiable individual. Personal Information may include but is not limited to: identifying information such as Your name, telephone number and e-mail address. Where the collection of Personal Information is necessary, You will be aware that such information is required because You will have to provide personal details when utilising or enquiring about our services. The Personal Information that You submit is gathered only on a voluntary basis; You may choose not to provide Personal Information which may mean that You are unable to access certain Services. 

Cookies Internet Users 

In addition to Personal Information, we may use data collection devices such as "cookies" on certain web pages to help analyse our web page flow and measure promotional effectiveness. Cookies are pieces of information a website sends to an individual's hard drive while they are viewing the website. Cookies allow the website to remember important information that will make Your visit to the site more useful. We use cookies to help improve Your future visits.

If You do not wish to receive a cookie or if You wish to set Your browser to warn You each time a cookie is being sent, or if You wish to turn off all cookies, use the options on Your browser to assist You. The Help option on Your browser may assist You in changing Your cookie preferences. 

Links to other web sites 

This Privacy Policy applies to the collection of Personal Information by Experience Group associated with the provision of providing the Website to You and facilitating Your use of the Services.  

The Website may contain links to third party web sites for Your convenience and information. Experience Group does not control those sites or their privacy practices. We do not endorse or make any representations about third party web sites. The personal data You choose to give to unrelated third parties is not covered by this Privacy Policy. We encourage You to review the privacy policy of any company or web site before submitting Your Personal Information. Some third parties may choose to share their personal data with Experience Group; that sharing is governed by that third party's privacy policy.

Our Use of Your Information / Opting-In and Opting-Out

Experience Group's use of Your Personal Information may include:

  • To process and administer Your dealings with us in relation to the Services You request;
  • To provide You with the Services (and products as the case may be) You have requested from us;
  • To contact You if there is any change in details in relation to the Services provided;
  • To enhance Your experience when using the Website;
  • If You have elected for Experience Group to do so, contact You about current and future services and provide You (on the addresses you have provided) with other promotional and marketing materials relating to Experience Group. Experience Group may send You such communication by email and social media and digital channels; 
  • Disclosure to and use by third party contractors and service providers to help us operate our business or provide the Services to You. This may include third party contractors and service providers to help us operate its computer systems, provide us with fraud prevention services, send out our mail / email and clean collected data.

If You have opted-in (elected) to receiving promotional / marketing or other communication from Experience Group, You have the option to opt-out from receiving such communication at any time by contacting Experience Group on the contact details provided in this Privacy Policy or by clicking the unsubscribe function included in our promotional / marketing or other communication. 

Sharing of Personal Information 

Experience Group may disclose Your Personal Information in certain limited circumstances as follows:

  • To third party contractors and service providers as detailed above; and
  • To venue operators and promoters of the events for which You purchase tickets as part of a hospitality package (including the International Cricket Council, New Zealand Cricket, Cricket 2021 Limited and any third party requested by such organisers, such as the police and security organisations and as otherwise may be required by such organisers by law). and 
  • To companies, organisations or individuals outside of Experience Group when we have your consent to do so. The relevant company, organisation or individual will deal with your personal information in accordance with its own privacy policy. and
  • For further processing in accordance with the purpose(s) for which the Personal Information was originally collected. 

Where Experience Group makes such disclosures, we will take reasonable steps to require these organisations to agree to comply with the principles set out in this Privacy Policy. 

Sometimes Experience Group extracts information from its collected records to product aggregated data. This aggregated data does not identify individuals. Experience Group may use the aggregated data for research purposes and may share the data with third parties.

Storage, Retention and Accuracy of Personal Information 

Experience Group will take reasonable steps to ensure that Personal Information is safeguarded against loss, access, use, modification, disclosure or other misuse. All reasonable steps are taken to prevent unauthorised use or disclosure of Your Personal Information. 

Experience Group  will retain Your Personal Information only for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws and Your consent to such purpose(s) remains valid after termination of our relationship with You. 

Experience Group takes all reasonable steps to ensure that Your Personal Information is accurate, up-to-date, complete, relevant and not misleading. 

Contact Information 

You may contact us to access, or request correction or deletion of Your Personal Information. However, if You have any complaints or any questions relating to this privacy policy, please do not hesitate to contact us on one of the following:

Email us: info@experience.co.nz

Mail: PO Box 11646, Ellerslie, Auckland 1542

Changes to our Privacy Policy 

Experience Group may change this Privacy Policy at any time by changing or removing existing terms or adding new ones.  Changes may take the form of a completely new Privacy Policy.  Experience Group will advise any changes by posting an update of the Privacy Policy on the Website.  Any change Experience Group makes applies from the date Experience Group  posts it on the Website. By using the Website, after the publication of any amended Privacy Policy, You are agreeing to be bound by the new / amended Privacy Policy.

This Privacy Policy was last updated: September 2021

 

WEBSITE TERMS OF USE 

These Terms of Use govern Your access to and use of the Website. 

Any use of, or access to the Website and its associated services by You constitutes Your acceptance of these Website Terms of Use and the Booking Terms and Conditions and Privacy Policy (both above) without qualification.  If You do not agree to be bound by these Terms of Use, please do not access and use the Website or continue to use the Website.

 

Definitions

In these Terms of Use:

“Experience Group” means Sports Marketing Limited (or as the case may be, Spencer Enterprises Limited) trading as Experience Group;

“Privacy Policy” means Experience Group's privacy policy above; 

“Services” means the sale of and promotion of hospitality packages by Experience Group;

“Terms of Use” means these website terms of use;

“Website” means www.experiencegroup.co.nz;

“You” or “Your” means anyone who visits or uses the Website.

Variation

Experience Group may change these Terms of Use at any time by changing or removing existing terms or adding new ones.  Changes may take the form of a completely new set of Terms of Use.  Experience Group will advise any changes by posting an update of the Terms of Use on the Website.  Any change Experience Group makes applies from the date Experience Group posts it on the Website. By using the Website, after the publication of any amended Terms of Use, You are agreeing to be bound by such amended Terms of Use.

Purpose of Website

The Website provides information on, and access to, the Services. 

The Website is intended for the purposes described on the Website in relation to the Services. Experience Group makes no representations that the Website is appropriate for any other purposes and does not accept any responsibility if the Website or information obtained from the Website is used for other purposes. 

You agree not to use the Website for any purpose that is unlawful or to engage in any conduct that may impair or cause damage to the operation of the Website whether by way of a virus, corrupted file or through any other means. You agree that You will not hack into the Website nor employ any robot, spider or other device or process to use the Website for any unauthorised purposes. 

Violation

If You violate these Terms of Use, without limiting any other remedies available to Experience Group, Experience Group may without notice to You:

  1. Restrict or prohibit Your access to the Services;
  2. Prohibit You from using the Website; and
  3. If required by law, disclose information about You and Your use of the Website and / or Services for the investigation of any unlawful or harmful activity. 

Intellectual Property

Unless otherwise stated, copyright and all other intellectual property rights in all material published on the Website is owned or controlled by Experience Group (or its licensors). You cannot use or reproduce these without Experience Group 's express prior written permission in each case. 

You agree that without Experience Group 's express written permission, the materials displayed on the Website may not be used, copied, reproduced, published, altered, transmitted in any form or by any means in whole or in part (except where by law such use cannot be prohibited).

Nothing on the Website should be construed as granting any license or right of use of any trade mark displayed on the Website without Experience Group express written permission.

Links and Search Results

The Website may automatically produce search results that reference or link to third party sites throughout the World Wide Web. Experience Group has no control over these sites or the content within them. Experience Group does not endorse the content of any third-party site (unless specifically stated otherwise), nor does it warrant that they will not contain viruses or otherwise impact Your computer. You acknowledge and accept that Experience Group will not be liable for any damages or loss arising in any way out of or in connection with or incidental to any information or service provided by any third party.  

Liability and Disclaimer

The information contained on the Website is necessarily generalised. Should You enter into an agreement with Experience Group in relation to the Services, You will be subject to terms contained in Your specific agreement with Experience Group. 

Experience Group, including its directors, affiliates, officers, employees, agents, contractors, successors and assigns, does not accept any liability in relation to the use, delay or inability to use, performance of, or information contained on, the Website. 

Experience Group  does not warrant, guarantee or make any representations regarding the security of the Website, or that the Website is free from destructive materials, including but not limited to computer viruses, hackers, spyware, adware or other technical sabotage, nor does Experience Group  warrant, guarantee or make any representations that the Website will be fully accessible at all times, uninterrupted or error free. You acknowledge that the Website may also be unavailable from time to time to permit maintenance to be undertaken. 

To the full extent permitted by law, Experience Group shall not be liable in contract, tort, or otherwise for any direct or indirect damage, economic loss, or consequential or other loss whatsoever in respect of or arising out of use of the Website, the Website's availability, infringement of any intellectual property or any act or omission of Experience Group .

General Provisions

If any part of these website terms of use is held to be unenforceable, the unenforceable part must be given effect to the greatest extent possible and the remainder will remain in full force and effect.  These Terms of Use and the Privacy Policy are governed by the laws of New Zealand. You irrevocably submit to the non-exclusive jurisdiction of the courts of New Zealand. 

 

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